Terms & Conditions
TERMS AND CONDITIONS:
• Refunds and exchanges are not available on sale items.
• Shop credit and size swap exchanges are available for full price items, not refunds. Exchanges are also only permitted within 7 days on full priced items at the buyer’s postage expense. (See full details of procedure below)
• All return items must be in new and unworn condition with swing tags still attached. Any items considered to be “used” will be returned back to you and cannot be considered for replacement/repair/refund.
• After 7 days, all sales are final.
• Limedrop Online will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
• Please check our sizing and tips to assist you in ordering the correct size. If you are unsure of your size and need further assistance, contact us at shop@limedrop.com.au.
Our Exchange/ Return Procedure:
Please email shop@limedrop.com.au for a Return Authorisation Number and explain the reason for exchange or return. Return item/s must then be delivered within 7 days of notification email to Limedrop P.O. Box 349, Fitzroy, Victoria, Australia 3065.
The package must
• Be clearly marked with the Return Authorisation Number (as no items will be accepted without this code),
• Be in new and unworn condition with swing tags still attached,
• Include the original order confirmation (that was enclosed with your package), and
• Enclose a prepaid post bag, for the return of your item/s (we recommend Express Post satchels as they can be tracked, as Limedrop is not liable for any items lost in transit).
International exchange or returns must be labelled with RETURN OF GOODS on the outside of package. Please contact us for a quote for return shipping - this amount will be invoiced to you for payment before we send exchange item/s.
We will endeavour to replace or repair your item/s as soon as possible, please allow for up to 10 working days within Australia.
- Shipping method:
We deliver Australia-wide and internationally.
Australia-wide, purchases will be delivered via Australian Express Post. This service guarantees delivery time from dispatch: one business day for major centres and two business days for more remote areas within Australia. Deliveries can be tracked and tracking numbers available on request.
Internationally, purchases will be delivered via Australia Post or TNT couriers. Please allow 3-10 business days for arrival of your delivery.
Please note that orders are dispatched every Monday & Thursday.
- Shipping costs:
$10 within Australia, $20 worldwide
- Shipping time:
Australia Express Post may take up to 3 days, if shipping over a weekend domestically.
International shipments require 3 - 10 business days to arrive.
Goods are sent from Melbourne, Australia every Monday and Thursday.
SIZING GUIDE
Size: Female
Size 0 =AU6 =US2 =Size XS
Size 1 =AU8 =US4 =Size S
Size 2 =AU10 =US6 =Size M
Size 3 =AU12 =US8 =Size L
Size 4 =AU14 =US10 =Size 4
Male
Size 0 =Size XS =Size 28
Size 1 =Size S =Size 30
Size 2 =Size M =Size 32
Size 3 =Size L =Size 34
Size 4 =Size XL =Size 36
Made in Australia
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